Auto Dialer Automation

With the power of our auto dialer we can make your small business compete on the same playing field as your larger your competitors.

We offer API web services and custom solutions to our auto dialer. There is no need to buy expensive equipment or phone lines and the setup is simple.

Benefits of an Auto Dialer

• Save Money by reducing labor cost
• Better customer experience.
• Use agents only for Live calls.
• Increased contacts
• Increased Sales.
• Additional Information provides greater reporting capabilities.
• Electronic organization of campaigns creates more efficient Agents.
• Faster Sales or Survey Completion.

Some of our Auto Dialer solutions include:

Smart dialing

• Dials ahead and places live callers with agents
• Dials and gives a message to called party
• Agents dial calls from their desktop

Self service

• Customers can call into a toll free number to create and reschedule appointments, Pay a bill or even order a product. The possibilities are limitless.

Predictive Dialing

• Greatly increases contacts when calling consumers
• Places calls automatically at a 1.5:1 ratio.
• Differentiates between answering machines and humans and can leave a message on the answering machines while transferring humans to agents
• Each Campaign has business rules on how calls are handled based on results.

Work Distribution Systems

Save time and money by prioritizes work distribution by utilizing custom business rules and tying in multiple data sources into one single command center.

• Organizes work load
• Reduces and combines systems and spreadsheets
• Tracks and increases productivity
• Single location for customer information
• Reporting

Attachmate Extra! Screen scraping and Web automation (Spider) available.
Whatever your automation needs are we can help.